Terms of Services

‍1 Who provides the services

Bald Business LLC (Company, we, us, or our) operates Own the Wash as part of its EPIC programs. Bald Business LLC is the seller and contracting party for the Ownership Playbook and OTW Advantage and receives their payments through its payment processors. Own the Wash and EPIC are program names in these Terms, not additional contracting parties.

These Terms govern our websites, educational materials, events, and services. By affirmatively accepting these Terms at checkout or enrollment, you agree to them. You must be at least 18 and legally able to enter a contract. If purchasing for a business, you represent that you have authority to bind that business. You do not personally guarantee its debts merely by acting as its authorized representative.

Dispute notice: Section 18 contains a binding individual arbitration agreement and a class action waiver, subject to the exceptions stated there. Please read it before purchasing.

2 Documents that govern your purchase

Your order summary identifies the service, price, payment schedule, and any specific scope you purchase. These Terms and the Results and Investment Disclaimer form part of that agreement. Our Privacy Policy explains how we handle personal information; acknowledging it is not blanket consent to optional marketing or every use of information.

If documents conflict, applicable law controls, followed by a separately signed agreement with Bald Business LLC, the specific order terms accepted at checkout, and these Terms. No document removes rights that cannot lawfully be waived. Sales conversations do not add services or outcome guarantees unless we expressly agree in writing, without limiting liability for actionable misrepresentations.

3 Ownership Playbook scope

The Ownership Playbook is a one-time, personalized planning and education service for $5,000, not a membership, subscription, or car wash purchase. It includes:

Review of your completed Ownership Profile and preparation covering your goals, intended ownership role, capital context, land status, and three target markets.
One private 45-minute strategy session with our team. Participation by a particular individual, including Vic Keller, is not guaranteed unless expressly included in your written order.
A personalized written Ownership Playbook containing market priorities, a roadmap, and an action plan.
A reusable Project Profile summarizing the information needed for your next project conversations.

The service does not include a formal feasibility study, appraisal, property search or acquisition, environmental assessment, technical site diligence, engineering, permit applications, legal or tax work, financing procurement, construction, equipment, or ongoing membership. Work beyond the purchased scope requires a separate written scope and price accepted before it begins.

4 Timing and completion milestones

We deliver the Ownership Playbook and Project Profile within 7 to 14 business days after we receive your completed Ownership Profile, reasonably requested supporting materials, and the payment due to begin. You must also make yourself available for the strategy session within that period. Business days exclude weekends and United States federal holidays.

If information, scheduling, or another required customer action is delayed, we will identify the missing item and provide a revised delivery date reflecting that delay. A delay caused by us does not automatically extend the deadline without explanation and agreement. Contact us promptly if a scheduling conflict arises so we can arrange another session.

The completion milestone is reached when the strategy session has occurred and both written documents have been delivered electronically to your designated contact. A missed session is not deemed delivered merely because it was scheduled. We retain records of the session, documents, delivery date, and any agreed scope changes.

The Playbook may recommend further investigation, a different direction, a pause, or no further action. Completion does not depend on your receiving financing, securing land, obtaining permits, opening a wash, or achieving a business result. Tell us about factual errors in the delivered documents so we can address them. Additional markets, a new project, or an expanded scope are separate work.

5 OTW Advantage scope

OTW Advantage is a separate, optional membership for an open car wash at $997 per enrolled location per month, plus any applicable tax disclosed before payment. Purchasing the Ownership Playbook does not enroll you automatically. Each enrolled location receives access to all four benefit categories:

Team Support and Priority Service: A dedicated team support phone line for questions, issue intake, and priority service coordination with participating providers. Support hours are disclosed before enrollment and in the activation information. This is not a 24-hour emergency dispatch service or a guaranteed onsite response time.
Wash Care and Member Benefits: Wash care, chemistry, and preventive-care resources, plus access to available member offers from participating suppliers. Discounts, eligible products, and supplier participation vary; no specific discount or savings amount is guaranteed.
Operating Tools and Owner Connections: Resources for reviewing membership activity, collections, wash volume, uptime, and operating costs, together with owner connections and program updates. These resources do not include bookkeeping, business management, or a recurring private strategy session.
Annual In-Person Event: Included admission to one annual, one-day, in-person car wash event hosted by Own the Wash. The admission allowance per location is disclosed before enrollment. Airfare and hotel stays are not included. Dates, location, registration deadlines, and any other included items are provided in the event announcement.

Membership must be active when registering for and attending the event. Registration is required; space will be planned for the included admission allowance. Guest passes and additional services are included only if expressly stated. If we cancel or reschedule an event, we will notify registered members promptly, provide the replacement arrangements, and honor any refund or other remedy required by law or the applicable event terms. We do not reimburse travel expenses except where required by law or expressly agreed in writing.

Onsite repairs, parts, labor, chemicals, equipment, travel, and additional project work are separately priced and require authorization. Priority coordination means prioritized handling by our team, not guaranteed availability or preferential performance by every vendor. Technical work must be performed by qualified providers. Do not rely on the support line for an immediate safety response.

6 Monthly billing and cancellation

OTW Advantage bills monthly in advance beginning on the activation date shown at enrollment. The order summary identifies each location, the amount due, the next billing date, and the monthly renewal schedule. It continues month to month until canceled. There is no annual purchase commitment merely because an annual event is included.

You must separately and affirmatively authorize recurring charges. We and our payment processor may charge the authorized payment method for the disclosed membership amount and applicable tax each month. We provide a confirmation you can save with the renewal terms and cancellation instructions.

You may cancel renewal at any time using the cancellation link provided at enrollment and in your confirmation, or by emailing info@ownthewash.com with the account email and location to cancel. A telephone conversation or explanation is not required. A cancellation received before the next scheduled charge stops that charge; processing delays on our side do not postpone your cancellation. Access normally continues through the paid period. We will confirm the cancellation and access end date.

There are no discretionary partial-month refunds for unused access, except as required by law or provided under Section 8 for our failure to deliver. You may request immediate termination instead of continued access. Canceling renewal does not waive claims about prior charges or services. If we discontinue your paid membership for reasons other than your material breach, we will refund the unused prepaid portion.

We will notify you before a price increase or material reduction in benefits takes effect, explain how to cancel, and obtain new consent when required. We provide price-change notice 30 days before the new charge, with additional notices where applicable law requires them. A change does not reduce benefits already purchased for the current paid period. We send recurring-service reminders as required by applicable law.

7 Payments and finite payment plans

The Playbook costs $5,000 in total. Any applicable tax and the exact amount due are disclosed before payment. If offered, a payment plan divides this fixed price into the number, amounts, and dates shown at checkout; it is not an ongoing subscription. No undisclosed financing charge or additional installment is authorized.

You authorize Bald Business LLC and its processor to collect the charges in the schedule you accept. We do not use this authorization to charge for OTW Advantage or additional services. Keep your payment details current. If a payment fails, we may retry the authorized amount as disclosed by the processor and will notify you of the issue. We may pause undelivered services after notice while an undisputed overdue amount remains unpaid.

Stopping participation or revoking a payment authorization does not, by itself, eliminate amounts validly owed under your purchase agreement. It does not create a right to make unauthorized charges. Payment disputes, corrections, refunds, and statutory rights remain available. We do not impose an automatic penalty for raising a good-faith billing dispute.

8 Playbook final sale and service remedies

The Playbook is prepared for the purchaser and project identified at checkout. It may not be transferred to an unrelated purchaser or project without our written agreement. You may designate an authorized representative of the same purchasing business.

The $5,000 Ownership Playbook purchase is final when payment is completed. Except for the remedies below or as required by applicable law, the purchase is non-cancellable and payments are non-refundable, including before personalized review or preparation begins. Changing your mind, stopping participation, failing to obtain financing or approvals, or deciding not to pursue a wash does not entitle you to a refund or release you from an agreed finite payment plan. A recommendation not to proceed is a possible outcome of the purchased planning work, not a failure to deliver it.

If we do not provide a promised deliverable, contact info@ownthewash.com. We will work with you on a reasonable completion or correction plan. If we cannot deliver the agreed service, we will refund the amount attributable to the undelivered work and cancel any corresponding unpaid balance. We will explain that calculation using an itemized record of work actually delivered. We do not treat the entire fee as earned merely because payment was collected. Any greater refund, cancellation, or other remedy required by applicable law remains available.

These provisions do not waive rights relating to unauthorized charges, misleading statements, defective services, or other rights that cannot be waived. No payment is made absolutely non-refundable regardless of our own performance.

9 Educational role and customer decisions

We provide planning, education, resources, and support within the purchased scope. We do not act as your lawyer, tax professional, lender, securities professional, real estate broker, architect, engineer, or general contractor through these services. A personalized planning discussion does not replace the work of appropriately licensed professionals.

You make the investment, financing, property, development, hiring, and operating decisions for your business. Verify material assumptions with qualified independent professionals. We do not guarantee financing, permits, site suitability, opening dates, operating performance, income, profits, investment returns, resale value, or owner independence. The Results and Investment Disclaimer provides further detail. This does not excuse our obligation to deliver the services you purchase.

10 Introductions and commercial relationships

We may introduce manufacturers, service companies, lenders, or other providers. We, program participants, or affiliates may receive compensation or have ownership or other commercial interests related to a recommendation. We will disclose material connections where required and will identify the nature of a relevant relationship on request. A referral is not an independent certification or an assurance of price, quality, eligibility, or results.

You decide whether to engage a provider and review its agreement. Each provider controls its own pricing and work. Neither a referral nor your purchase grants us authority to enter a provider agreement on your behalf. We share project information for a handoff as described in the Privacy Policy and obtain permission where required.

11 Materials and permitted use

We or our licensors own program materials, templates, recordings, and branding. After you pay the applicable fee, you may retain and use your delivered Playbook and Project Profile internally for your project and share them privately with your financing, legal, accounting, development, and operating professionals for that project. This permission survives the end of your service, subject to payment obligations and these use restrictions.

You may not resell our templates, publish restricted materials, share membership credentials outside authorized users, or operate a car wash under Own the Wash or EPIC branding without separate written permission. You retain ownership of information you provide and grant us permission to use it to perform the service and administer your account under the Privacy Policy. Purchase alone is not permission to use your name, image, testimonial, or business results in our advertising.

12 Communications and acceptable use

Provide accurate contact and project information and protect account credentials. Do not upload information you lack permission to share, send sensitive financial credentials through general forms, harass participants, infringe rights, or disrupt our systems. We may restrict access proportionately to address security risks or material misuse, with notice and a chance to cure when reasonable.

We send necessary account, payment, scheduling, and service communications. Optional marketing consent is separate from purchase. Email unsubscribe and SMS STOP requests are honored as applicable. Call recording requires the notice and consent required by applicable law; these Terms are not a substitute for that process.

13 Service changes and events beyond our control

We may update free website content and improve program resources. We will not retroactively remove purchased deliverables or change an accepted fixed price. Material paid-service changes require the notice, agreement, or cancellation remedy required by these Terms and applicable law.

Events outside reasonable control may delay performance. We will communicate material delays and reasonable alternatives. This does not authorize indefinite retention of payment for services we cannot deliver or override mandatory refund rights.

14 Warranties

We will provide the expressly purchased services with reasonable care. To the extent permitted by law, general educational content and third-party information are provided as available without additional implied warranties, including merchantability, fitness for a particular purpose, or guaranteed accuracy of third-party data. We do not disclaim an express promise in your purchase agreement or any warranty or remedy that cannot lawfully be excluded.

15 Limits on liability

To the extent permitted by applicable law, neither party is liable to the other for indirect, consequential, special, or punitive damages, or speculative lost profits arising from these services. Subject to the exceptions below, Bald Business LLC's aggregate liability for a claim is limited to the greater of $100 or the fees you paid to Bald Business LLC, including through its processors, for the affected service during the 12 months preceding the event giving rise to the claim.

These exclusions and limits do not apply to fraud, willful misconduct, gross negligence, amounts we expressly owe as refunds, or liability that applicable law does not allow us to limit. They do not eliminate statutory remedies that cannot be waived. Some jurisdictions restrict these limitations, in which case they apply only to the lawful extent.

16 Responsibility for third party claims

To the extent permitted by law, you will reimburse us for reasonable losses and costs from third-party claims caused by your unlawful conduct, infringement of another person's rights through materials you supply, or material breach of these Terms. This does not cover claims caused by our own negligence, misconduct, or breach. We must promptly notify you, reasonably cooperate, and permit reasonable participation in the defense. Neither party may settle a covered claim in a way that admits fault or imposes nonmonetary duties on the other without consent.

17 Ending services

You may cancel membership renewal or request a service remedy under the applicable provisions above. The Ownership Playbook final-sale terms continue to apply. We may terminate for a material breach after notice and a reasonable opportunity to cure when feasible, or immediately where needed to prevent unlawful conduct or a material security threat. Termination does not deem undelivered services completed. Earned fees, lawful refunds, permitted use of delivered documents, privacy obligations, and provisions needed to resolve disputes survive as applicable.

18 Disputes and arbitration

Informal resolution. Before starting arbitration, either party may send the other a written explanation of the dispute and requested resolution. Notices to us may be emailed to info@ownthewash.com or mailed to the address below. We will try in good faith to resolve it within 30 days. This process does not prevent timely filing to protect a deadline, seeking urgent relief, contacting regulators, or using small claims court.

Individual arbitration. Except for the exceptions below, you and Bald Business LLC agree that disputes arising from these Terms or the purchased services will be resolved by binding arbitration before one neutral arbitrator administered by the American Arbitration Association (AAA). The Federal Arbitration Act governs this agreement. AAA's applicable Consumer Arbitration Rules govern qualifying consumer disputes; its applicable Commercial Arbitration Rules govern commercial disputes. AAA determines the appropriate administration rules under its procedures. Rules and fee information are available at https://www.adr.org.

The arbitrator may award the same individual relief available in court, subject to applicable law and this agreement. Courts decide challenges to the formation or enforceability of this arbitration agreement. Arbitration fees and allocation follow the applicable AAA rules and law; we will pay business charges and any additional amount required to keep this provision enforceable. This clause does not impose attorney fees on a customer merely for bringing a good-faith claim.

Remote or documents-only proceedings may be used by agreement or under the applicable rules. A consumer hearing will be held in a location reasonably convenient to the consumer as required by applicable rules or law. A commercial hearing will be in Dallas County, Texas, unless the parties agree otherwise or law requires another location.

Exceptions and limits. Either party may bring an eligible individual claim in small claims court. Either may seek temporary court relief needed to preserve rights pending arbitration. Claims or remedies that cannot lawfully be arbitrated remain in court. Nothing waives a non-waivable right to public injunctive relief or to make reports to a regulator. If AAA will not administer a dispute because of our failure to meet its requirements, you may pursue it in a court with jurisdiction.

Class action waiver. To the extent lawful, covered disputes proceed individually, rather than as a class or representative action. For claims subject to arbitration, both parties waive a court trial and jury determination. If a court finds the class waiver unenforceable for a particular claim or remedy, that claim or remedy proceeds in court; other enforceable portions remain in effect. This provision does not displace mandatory AAA procedures or restrictions imposed by law.

Material future changes to this arbitration agreement will not apply to an existing dispute and require any consent required by law.

19 Governing law and general provisions

Texas law governs, except for federal law and mandatory protections of another jurisdiction that cannot be waived. For disputes properly heard in court, the parties consent to courts with jurisdiction in Dallas County, Texas, unless mandatory law provides a different venue. Claims may be brought within the time permitted by applicable law; these Terms do not impose a one-year deadline.

These Terms and your applicable order constitute the agreement for the service, subject to non-waivable rights. If a provision is unenforceable, the remainder continues to the extent lawful. Failure to enforce a provision is not a waiver. We may assign the agreement as part of a legitimate business transfer only if the successor assumes our obligations and your mandatory rights are preserved. You may not assign it without consent except as law allows. Electronic acceptance and records may be used to the extent permitted by law.

New Terms apply prospectively to new purchases or future membership periods after required notice and consent. Posting a revision does not rewrite a completed sale, waive an existing claim, or establish acceptance of material new obligations by itself.

20 Contact

Bald Business LLC | Own the Wash | EPIC Programs

2600 E Southlake Blvd, Ste 120-306, Southlake, TX 76092

Email: info@ownthewash.com

Results and Investment Disclaimer: https://www.ownthewash.com/results-investment-disclaimer